{"id":86036599781,"date":"2022-09-06T14:18:00","date_gmt":"2022-09-06T14:18:00","guid":{"rendered":"https:\/\/hymo.com\/?p=86036599781"},"modified":"2022-10-28T03:14:59","modified_gmt":"2022-10-28T03:14:59","slug":"ambitios-praktikant-forbattrar-dss-kundportal-for-sjalvbetjaning","status":"publish","type":"post","link":"https:\/\/hymo.com\/sv\/ambitios-praktikant-forbattrar-dss-kundportal-for-sjalvbetjaning\/","title":{"rendered":"Ambiti\u00f6s praktikant f\u00f6rb\u00e4ttrar DSS kundportal f\u00f6r sj\u00e4lvbetj\u00e4ning"},"content":{"rendered":"<blockquote><p>Som en del av studierna vid Stanford University i Kalifornien tillbringade Lettie Cabot n\u00e5gra veckor som praktikant p\u00e5 Hymos IT-avdelning. Trots att praktiken bara varade n\u00e5gra veckor under sommaren lyckades hon f\u00f6rb\u00e4ttra DSS sj\u00e4lvbetj\u00e4ningsportal s\u00e5 att det blir l\u00e4ttare f\u00f6r kunderna att best\u00e4lla reservdelar, f\u00e5 offerter och utforska v\u00e5rt breda utbud av hissl\u00f6sningar.<\/p><\/blockquote>\n<p>&#8221;Det \u00e4r verkligen ett fantastiskt verktyg.&#8221; s\u00e4ger Lettie med ett leende. &#8221;Det kommer att hj\u00e4lpa kunderna och g\u00f6ra det m\u00f6jligt f\u00f6r dem att sj\u00e4lva sk\u00f6ta det mesta av administrationen kring den h\u00e4r typen av tj\u00e4nster. Att ringa n\u00e5gon eller v\u00e4nta p\u00e5 svar beh\u00f6vs inte, om det inte \u00e4r n\u00f6dv\u00e4ndigt i det aktuella \u00e4rendet.<\/p>\n<p>Om fler kunder kan l\u00f6sa enklare fr\u00e5gor sj\u00e4lva kommer det att frig\u00f6ra experterna p\u00e5 Hymo som kan \u00e4gna sin v\u00e4rdefulla tid \u00e5t att hj\u00e4lpa kunderna med kvalificerade och mer komplexa fr\u00e5gor&#8221;, forts\u00e4tter hon.<\/p>\n<figure id=\"attachment_48621\" aria-describedby=\"caption-attachment-48621\" style=\"width: 730px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-48621\" src=\"https:\/\/marcolift.com\/wp-content\/uploads\/2022\/09\/Lettie-Cabot-here-with-her-mentor-Erik-Ising.jpg\" alt=\"\" width=\"730\" height=\"440\" \/><figcaption id=\"caption-attachment-48621\" class=\"wp-caption-text\">Lettie Cabot, h\u00e4r med sin mentor Erik Ising<\/figcaption><\/figure>\n<p>Det Lettie gjorde var att rikta in sig p\u00e5 specifika omr\u00e5den d\u00e4r hon s\u00e5g utrymme f\u00f6r f\u00f6rb\u00e4ttringar, och hon b\u00f6rjade helt enkelt arbeta med det och delade med sig av sina synpunkter. Det f\u00f6rsta omr\u00e5det kanske inte l\u00e5ter viktigt, n\u00e4mligen inloggningsprocessen, men en d\u00e5lig inloggningsl\u00f6sning kan p\u00e5verka hela kundupplevelsen om den inte fungerar p\u00e5 ett smart och s\u00e4kert s\u00e4tt.<\/p>\n<p>&#8221;S\u00e4kerheten \u00e4r den viktigaste aspekten, men det ska ocks\u00e5 vara l\u00e4tt att logga in och h\u00e4mta l\u00f6senordet om du har gl\u00f6mt det. Smarta funktioner och s\u00e4kerhet \u00e4r viktiga och med tanke p\u00e5 den kritiska information som ofta hanteras \u00e4r jag glad att ett f\u00f6retag som Hymo tar det p\u00e5 allvar i alla delar av verksamheten&#8221;, till\u00e4gger hon.<\/p>\n<figure id=\"attachment_48674\" aria-describedby=\"caption-attachment-48674\" style=\"width: 730px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/marcolift.com\/wp-content\/uploads\/2022\/09\/Lettie-Cabot-Stanford-University.jpg\" alt=\"Lettie Cabot, Stanford University\" width=\"730\" height=\"440\" class=\"size-full wp-image-48674\" \/><figcaption id=\"caption-attachment-48674\" class=\"wp-caption-text\">Lettie Cabot, Stanford University<\/figcaption><\/figure>\n<p>&#8221;Med sin bakgrund inom datavetenskap, lingvistik och filosofi har hon ocks\u00e5 erfarenhet av annat \u00e4n programmering och C++, och hon kunde ocks\u00e5 ge bra bidrag till v\u00e5r UX&#8221;, s\u00e4ger Erik Ising, som \u00e4r ansvarig f\u00f6r serviceportalen. &#8221;Med nya id\u00e9er och s\u00e4tt att anv\u00e4nda grafik och bilder kan vi bygga \u00e4nnu b\u00e4ttre och mer intuitiva verktyg f\u00f6r kunderna.<\/p>\n<p>Det var fantastiskt att se en students hj\u00e4rna i arbete, en hj\u00e4rna som \u00e4nnu inte \u00e4r fast i rutiner, vilket gjorde det m\u00f6jligt f\u00f6r henne att uppt\u00e4cka dessa f\u00f6rb\u00e4ttringsm\u00f6jligheter och det \u00e4r vi mycket tacksamma f\u00f6r&#8221;, forts\u00e4tter Erik.<\/p>\n<p>DSS sj\u00e4lvbetj\u00e4ningsportal \u00e4r en helt ny tj\u00e4nst d\u00e4r distribut\u00f6rer och utvalda kunder sj\u00e4lva kan hantera olika supportprocesser. Portalen finns i betaversion med ett f\u00e5tal utvalda distribut\u00f6rer. H\u00e5ll \u00f6gonen \u00f6ppna f\u00f6r fler uppdateringar om den kommande allm\u00e4nna lanseringen i h\u00f6st.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Som en del av studierna vid Stanford University i Kalifornien tillbringade Lettie Cabot n\u00e5gra veckor som praktikant p\u00e5 Hymos IT-avdelning. Trots att praktiken bara varade n\u00e5gra veckor under sommaren lyckades hon f\u00f6rb\u00e4ttra DSS sj\u00e4lvbetj\u00e4ningsportal s\u00e5 att det blir l\u00e4ttare f\u00f6r kunderna att best\u00e4lla reservdelar, f\u00e5 offerter och utforska v\u00e5rt breda utbud av hissl\u00f6sningar. &#8221;Det \u00e4r [&#8230;]\n","protected":false},"author":1,"featured_media":86036599325,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1072],"tags":[],"class_list":["post-86036599781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-foretagsnyheter"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ambiti\u00f6s praktikant f\u00f6rb\u00e4ttrar DSS kundportal f\u00f6r sj\u00e4lvbetj\u00e4ning - Hymo AB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hymo.com\/sv\/ambitios-praktikant-forbattrar-dss-kundportal-for-sjalvbetjaning\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ambiti\u00f6s praktikant f\u00f6rb\u00e4ttrar DSS kundportal f\u00f6r sj\u00e4lvbetj\u00e4ning - Hymo AB\" \/>\n<meta property=\"og:description\" content=\"Som en del av studierna vid Stanford University i Kalifornien tillbringade Lettie Cabot n\u00e5gra veckor som praktikant p\u00e5 Hymos IT-avdelning. 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