{"id":86036592814,"date":"2020-12-09T12:02:05","date_gmt":"2020-12-09T12:02:05","guid":{"rendered":"https:\/\/hymo.com\/?p=86036592814"},"modified":"2020-12-09T22:52:29","modified_gmt":"2020-12-09T22:52:29","slug":"forbattrad-kundservice-med-en-total-it-makeover","status":"publish","type":"post","link":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/","title":{"rendered":"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover"},"content":{"rendered":"<blockquote><p>VPG har nyligen gjort en total IT-makeover &#8211; h\u00e5rdvara, mjukvara och allt som kopplar ihop det hela! \u2013 &#8221;Det var ett tufft jobb&#8221;, s\u00e4ger Leif Karlsson, IT-chef p\u00e5 VPG. &#8221;Men v\u00e4rt m\u00f6dan, eftersom vi nu kan erbjuda v\u00e5ra kunder helt nya m\u00f6jligheter p\u00e5 de s\u00e4tt de fungerar med oss. Vi har gjort v\u00e5r support och service snabbare, s\u00e4krare och bekv\u00e4mare.&#8221;<\/p><\/blockquote>\n<p><a href=\"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/Diflex.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-38480 size-full\" src=\"https:\/\/marcolift.com\/wp-content\/uploads\/2020\/12\/Diflex.jpg\" alt=\"\" width=\"1400\" height=\"850\" \/><\/a><\/p>\n<p><strong>Ett l\u00e5ngt veckoslut<\/strong><br \/>\nArbetet var minuti\u00f6st planerat och tog tre 24-timmarsdagar i f\u00f6ljd under en l\u00e5nghelg. &#8221;V\u00e5rt IT-team klarade av alla hinder&#8221;, s\u00e4ger Leif. &#8221;Och vi fick ett fantastiskt st\u00f6d fr\u00e5n v\u00e5r IT-tj\u00e4nsteleverant\u00f6r Diflex. De har f\u00f6rsett oss med ett komplett paket inklusive drift, n\u00e4tverk, licenser och support. De delar ocks\u00e5 v\u00e5rt m\u00e5l att f\u00e5 allt att fungera \u2013 och forts\u00e4tta fungera.&#8221;<\/p>\n<p>COVID-19-restriktionerna blockerade resplanerna, naturligtvis. Det stoppade dock inte upp arbetet p\u00e5 VPG:s f\u00f6rs\u00e4ljningskontor utomlands. De kunde sj\u00e4lva utf\u00f6ra n\u00e4tverksinstallationen med hj\u00e4lp av fj\u00e4rrhandledning fr\u00e5n Diflex. VPG-kontor runt om i v\u00e4rlden kan nu smidigt fungera tillsammans.<\/p>\n<p><strong>Kundfokusering betalar sig<\/strong><br \/>\nMakeovern ger kunderna snabbare service och support med enkel en-punkts-\u00e5tkomst till VPG:s experter och deras samlade kunskap och erfarenhet. &#8221;Vi har gjort det l\u00e4ttare att kommunicera med oss via chatt, webbseminarier och andra onlinetj\u00e4nster, vilket kommer att spara mycket tid f\u00f6r v\u00e5ra kunder&#8221;, p\u00e5pekar Leif. Mindre synliga f\u00f6rdelar \u00e4r f\u00f6rb\u00e4ttrad s\u00e4kerhet och cyber-skydd. &#8221;Mindre synligt, men fortfarande viktigt. Vi \u00e4r nu mycket mindre s\u00e5rbara f\u00f6r aff\u00e4rsrisker inom detta omr\u00e5de, s\u00e5 vi kan erbjuda den kontinuitet som v\u00e5ra kunder uppskattar.&#8221;<\/p>\n<p>Makeovern gick mycket smidigare \u00e4n man hade hoppats och Leif uppskattar t\u00e5lamodet och engagemanget hos alla inblandade. &#8221;Det fanns ett par buggar, men vi prioriterade noggrant och l\u00f6ste dem steg-f\u00f6r-steg&#8221;, s\u00e4ger Leif. &#8221;Vi, inom IT, kan nu se fram emot att f\u00f6rb\u00e4ttra v\u00e5ra kundl\u00f6sningar, ist\u00e4llet f\u00f6r att \u00e5tg\u00e4rda IT-problem.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VPG har nyligen gjort en total IT-makeover &#8211; h\u00e5rdvara, mjukvara och allt som kopplar ihop det hela! \u2013 &#8221;Det var ett tufft jobb&#8221;, s\u00e4ger Leif Karlsson, IT-chef p\u00e5 VPG. &#8221;Men v\u00e4rt m\u00f6dan, eftersom vi nu kan erbjuda v\u00e5ra kunder helt nya m\u00f6jligheter p\u00e5 de s\u00e4tt de fungerar med oss. Vi har gjort v\u00e5r support och [&#8230;]\n","protected":false},"author":1,"featured_media":86036592799,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1072],"tags":[],"class_list":["post-86036592814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-foretagsnyheter"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover - Hymo AB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover - Hymo AB\" \/>\n<meta property=\"og:description\" content=\"VPG har nyligen gjort en total IT-makeover &#8211; h\u00e5rdvara, mjukvara och allt som kopplar ihop det hela! \u2013 &#8221;Det var ett tufft jobb&#8221;, s\u00e4ger Leif Karlsson, IT-chef p\u00e5 VPG. &#8221;Men v\u00e4rt m\u00f6dan, eftersom vi nu kan erbjuda v\u00e5ra kunder helt nya m\u00f6jligheter p\u00e5 de s\u00e4tt de fungerar med oss. Vi har gjort v\u00e5r support och [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/\" \/>\n<meta property=\"og:site_name\" content=\"Hymo AB\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-09T12:02:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-09T22:52:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/HEADER-Intranet-M-H.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"788\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"seutsi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"seutsi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuter\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover - Hymo AB","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/","og_locale":"sv_SE","og_type":"article","og_title":"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover - Hymo AB","og_description":"VPG har nyligen gjort en total IT-makeover &#8211; h\u00e5rdvara, mjukvara och allt som kopplar ihop det hela! \u2013 &#8221;Det var ett tufft jobb&#8221;, s\u00e4ger Leif Karlsson, IT-chef p\u00e5 VPG. &#8221;Men v\u00e4rt m\u00f6dan, eftersom vi nu kan erbjuda v\u00e5ra kunder helt nya m\u00f6jligheter p\u00e5 de s\u00e4tt de fungerar med oss. Vi har gjort v\u00e5r support och [...]","og_url":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/","og_site_name":"Hymo AB","article_published_time":"2020-12-09T12:02:05+00:00","article_modified_time":"2020-12-09T22:52:29+00:00","og_image":[{"width":1400,"height":788,"url":"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/HEADER-Intranet-M-H.jpg","type":"image\/jpeg"}],"author":"seutsi","twitter_card":"summary_large_image","twitter_misc":{"Skriven av":"seutsi","Ber\u00e4knad l\u00e4stid":"2 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#article","isPartOf":{"@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/"},"author":{"name":"seutsi","@id":"https:\/\/hymo.com\/sv\/#\/schema\/person\/eeddb091faa275aa28775efe0b849fdc"},"headline":"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover","datePublished":"2020-12-09T12:02:05+00:00","dateModified":"2020-12-09T22:52:29+00:00","mainEntityOfPage":{"@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/"},"wordCount":358,"publisher":{"@id":"https:\/\/hymo.com\/sv\/#organization"},"image":{"@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#primaryimage"},"thumbnailUrl":"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/HEADER-Intranet-M-H.jpg","articleSection":["F\u00f6retagsnyheter"],"inLanguage":"sv-SE"},{"@type":"WebPage","@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/","url":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/","name":"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover - Hymo AB","isPartOf":{"@id":"https:\/\/hymo.com\/sv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#primaryimage"},"image":{"@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#primaryimage"},"thumbnailUrl":"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/HEADER-Intranet-M-H.jpg","datePublished":"2020-12-09T12:02:05+00:00","dateModified":"2020-12-09T22:52:29+00:00","breadcrumb":{"@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#primaryimage","url":"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/HEADER-Intranet-M-H.jpg","contentUrl":"https:\/\/hymo.com\/wp-content\/uploads\/2020\/12\/HEADER-Intranet-M-H.jpg","width":1400,"height":788},{"@type":"BreadcrumbList","@id":"https:\/\/hymo.com\/sv\/forbattrad-kundservice-med-en-total-it-makeover\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hymo.com\/sv\/"},{"@type":"ListItem","position":2,"name":"F\u00f6rb\u00e4ttrad kundservice med en total IT-makeover"}]},{"@type":"WebSite","@id":"https:\/\/hymo.com\/sv\/#website","url":"https:\/\/hymo.com\/sv\/","name":"Hymo AB","description":"","publisher":{"@id":"https:\/\/hymo.com\/sv\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hymo.com\/sv\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/hymo.com\/sv\/#organization","name":"Hymo AB","url":"https:\/\/hymo.com\/sv\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/hymo.com\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/hymo.com\/wp-content\/uploads\/2022\/02\/hymo.jpg","contentUrl":"https:\/\/hymo.com\/wp-content\/uploads\/2022\/02\/hymo.jpg","width":400,"height":400,"caption":"Hymo AB"},"image":{"@id":"https:\/\/hymo.com\/sv\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/hymo.com\/sv\/#\/schema\/person\/eeddb091faa275aa28775efe0b849fdc","name":"seutsi","image":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/secure.gravatar.com\/avatar\/25063bade91b7a7cf32eec6b6893af841214eda9f52a6cccc60a20bb92cb0878?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/25063bade91b7a7cf32eec6b6893af841214eda9f52a6cccc60a20bb92cb0878?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/25063bade91b7a7cf32eec6b6893af841214eda9f52a6cccc60a20bb92cb0878?s=96&d=mm&r=g","caption":"seutsi"},"url":"https:\/\/hymo.com\/sv\/author\/admin\/"}]}},"publishpress_future_action":{"enabled":false,"date":"2026-04-24 15:41:18","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/posts\/86036592814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/comments?post=86036592814"}],"version-history":[{"count":0,"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/posts\/86036592814\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/media\/86036592799"}],"wp:attachment":[{"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/media?parent=86036592814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/categories?post=86036592814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hymo.com\/sv\/wp-json\/wp\/v2\/tags?post=86036592814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}