{"id":86036599807,"date":"2022-09-06T14:18:00","date_gmt":"2022-09-06T14:18:00","guid":{"rendered":"https:\/\/hymo.com\/?p=86036599807"},"modified":"2022-10-28T04:16:15","modified_gmt":"2022-10-28T04:16:15","slug":"une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss","status":"publish","type":"post","link":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/","title":{"rendered":"Une stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS"},"content":{"rendered":"

Dans le cadre de ses \u00e9tudes \u00e0 la Stanford University, en Californie, Lettie Cabot a pass\u00e9 quelques semaines au sein du service informatique de Hymo, en tant que stagiaire. Malgr\u00e9 le fait que son stage ne durait que quelques semaines durant l\u2019\u00e9t\u00e9, elle a r\u00e9ussi \u00e0 am\u00e9liorer le portail de self-service DSS, simplifiant ainsi la commande de pi\u00e8ces d\u00e9tach\u00e9es, l\u2019obtention de devis et la d\u00e9couverte de notre large gamme de solutions de levage, pour nos clients.<\/p><\/blockquote>\n

\u00ab C\u2019est un outil vraiment remarquable. \u00bb Nous confie Lettie avec un sourire. \u00ab Il offrira plus de possibilit\u00e9s aux clients et leur permettra de g\u00e9rer tous seuls la plupart des probl\u00e8mes administratifs autour de ce type de service. Plus besoin de passer un coup de fil ou d\u2019attendre une r\u00e9ponse \u00e0 moins que le probl\u00e8me en question soit plus s\u00e9rieux.<\/p>\n

Par cons\u00e9quent, si de plus en plus de clients arrivent \u00e0 r\u00e9soudre des probl\u00e8mes plus simples par eux-m\u00eames, cela lib\u00e8rera un peu les experts de Hymo, qui pourront consacrer leur temps si pr\u00e9cieux \u00e0 aider les clients dont les probl\u00e8mes sont plus d\u00e9licats et plus complexes \u00bb, a-t-elle poursuivi.<\/p>\n

\"\"
Lettie Cabot, aux c\u00f4t\u00e9s de son ma\u00eetre de stage, Erik Ising<\/figcaption><\/figure>\n

Ce que Lettie a fait, c\u2019est qu\u2019elle a cibl\u00e9 des domaines sp\u00e9cifiques dans lesquelles elle a identifi\u00e9 une marge d\u2019am\u00e9lioration et elle s\u2019est simplement mise au travail et a partag\u00e9 ses id\u00e9es. Le premier domaine peut sembler peu important ; il s\u2019agit du processus de connexion, mais une solution de connexion inefficace peut impacter l\u2019ensemble de l\u2019exp\u00e9rience client, si elle n\u2019est ni intelligente ni s\u00e9curis\u00e9e.<\/p>\n

\u00ab La s\u00e9curit\u00e9 est l\u2019aspect le plus important, mais le client ne doit pas non plus avoir du mal \u00e0 se connecter ni \u00e0 r\u00e9cup\u00e9rer son mot de passe en cas d\u2019oubli. L\u2019intelligence des fonctions et la s\u00e9curit\u00e9 sont la cl\u00e9 et au vu des informations critiques souvent trait\u00e9es, je suis ravie qu\u2019une entreprise comme Hymo prend tout cela au s\u00e9rieux dans tous les aspects de son activit\u00e9 \u00bb, a-t-elle ajout\u00e9.<\/p>\n

\"Lettie
Lettie Cabot, Stanford University<\/figcaption><\/figure>\n

\u00ab En plus de ses connaissances en sciences informatiques, en linguistique et en philosophie, elle a \u00e9galement de l\u2019exp\u00e9rience en dehors de la programmation et du langage C++, elle nous a fourni des id\u00e9es tr\u00e8s int\u00e9ressantes au sujet de notre exp\u00e9rience utilisateur \u00bb, a d\u00e9clar\u00e9 Erik Ising, responsable du portail de service. \u00ab Avec de nouvelles id\u00e9es et de nouvelles fa\u00e7ons d\u2019utiliser les graphismes et les images, on peut \u00e9laborer des outils encore meilleurs et encore plus inventifs pour nos clients.<\/p>\n

Cela a \u00e9t\u00e9 une exp\u00e9rience formidable de voir l\u2019esprit d\u2019une \u00e9tudiante en action sur le lieu de travail, un esprit pas encore tomb\u00e9 dans la routine, ce qui lui a permis d\u2019identifier ces opportunit\u00e9s d\u2019am\u00e9lioration et nous lui en sommes tr\u00e8s reconnaissants \u00bb, a continu\u00e9 Erik.<\/p>\n

Le portail de self-service DSS est un service enti\u00e8rement nouveau sur lequel les distributeurs et certains clients peuvent g\u00e9rer eux-m\u00eames plusieurs processus de support. Le portail est en version b\u00e9ta avec quelques distributeurs s\u00e9lectionn\u00e9s, ne manquez pas les derni\u00e8res informations \u00e0 propos du lancement g\u00e9n\u00e9ral pr\u00e9vu pour cet automne.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dans le cadre de ses \u00e9tudes \u00e0 la Stanford University, en Californie, Lettie Cabot a pass\u00e9 quelques semaines au sein du service informatique de Hymo, en tant que stagiaire. Malgr\u00e9 le fait que son stage ne durait que quelques semaines durant l\u2019\u00e9t\u00e9, elle a r\u00e9ussi \u00e0 am\u00e9liorer le portail de self-service DSS, simplifiant ainsi la […]\n","protected":false},"author":1,"featured_media":86036599323,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[817],"tags":[],"class_list":["post-86036599807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-autour-de-lentreprise"],"acf":[],"yoast_head":"\nUne stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS - Hymo AB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Une stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS - Hymo AB\" \/>\n<meta property=\"og:description\" content=\"Dans le cadre de ses \u00e9tudes \u00e0 la Stanford University, en Californie, Lettie Cabot a pass\u00e9 quelques semaines au sein du service informatique de Hymo, en tant que stagiaire. Malgr\u00e9 le fait que son stage ne durait que quelques semaines durant l\u2019\u00e9t\u00e9, elle a r\u00e9ussi \u00e0 am\u00e9liorer le portail de self-service DSS, simplifiant ainsi la [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/\" \/>\n<meta property=\"og:site_name\" content=\"Hymo AB\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-06T14:18:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-28T04:16:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hymo.com\/wp-content\/uploads\/2022\/09\/HEADER-Lettie-M-H.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1700\" \/>\n\t<meta property=\"og:image:height\" content=\"915\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"seutsi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"seutsi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Une stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS - Hymo AB","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/","og_locale":"fr_FR","og_type":"article","og_title":"Une stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS - Hymo AB","og_description":"Dans le cadre de ses \u00e9tudes \u00e0 la Stanford University, en Californie, Lettie Cabot a pass\u00e9 quelques semaines au sein du service informatique de Hymo, en tant que stagiaire. Malgr\u00e9 le fait que son stage ne durait que quelques semaines durant l\u2019\u00e9t\u00e9, elle a r\u00e9ussi \u00e0 am\u00e9liorer le portail de self-service DSS, simplifiant ainsi la [...]","og_url":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/","og_site_name":"Hymo AB","article_published_time":"2022-09-06T14:18:00+00:00","article_modified_time":"2022-10-28T04:16:15+00:00","og_image":[{"width":1700,"height":915,"url":"https:\/\/hymo.com\/wp-content\/uploads\/2022\/09\/HEADER-Lettie-M-H.jpg","type":"image\/jpeg"}],"author":"seutsi","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"seutsi","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/#article","isPartOf":{"@id":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/"},"author":{"name":"seutsi","@id":"https:\/\/hymo.com\/fr\/#\/schema\/person\/eeddb091faa275aa28775efe0b849fdc"},"headline":"Une stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS","datePublished":"2022-09-06T14:18:00+00:00","dateModified":"2022-10-28T04:16:15+00:00","mainEntityOfPage":{"@id":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/"},"wordCount":598,"publisher":{"@id":"https:\/\/hymo.com\/fr\/#organization"},"image":{"@id":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/#primaryimage"},"thumbnailUrl":"https:\/\/hymo.com\/wp-content\/uploads\/2022\/09\/HEADER-Lettie-M-H.jpg","articleSection":["Actualit\u00e9s autour de l\u2019entreprise"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/","url":"https:\/\/hymo.com\/fr\/une-stagiaire-ambitieuse-ameliore-le-portail-de-self-service-client-dss\/","name":"Une stagiaire ambitieuse am\u00e9liore le portail de self-service client DSS - 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