{"id":86036592818,"date":"2020-12-09T12:02:05","date_gmt":"2020-12-09T12:02:05","guid":{"rendered":"https:\/\/hymo.com\/?p=86036592818"},"modified":"2020-12-09T22:59:19","modified_gmt":"2020-12-09T22:59:19","slug":"amelioration-du-service-client-grace-a-une-transformation-informatique-totale","status":"publish","type":"post","link":"https:\/\/hymo.com\/fr\/amelioration-du-service-client-grace-a-une-transformation-informatique-totale\/","title":{"rendered":"Am\u00e9lioration du service client gr\u00e2ce \u00e0 une transformation informatique totale"},"content":{"rendered":"

VPG a r\u00e9cemment r\u00e9nov\u00e9 tout son syst\u00e8me informatique : mat\u00e9riel, logiciels et tout ce qui s\u2019y rattache ! \u00ab Ce fut un travail difficile \u00bb, commente Leif Karlsson, responsable informatique chez VPG. \u00ab Mais cela en valait la peine, car nous pouvons maintenant offrir \u00e0 nos clients de toutes nouvelles possibilit\u00e9s dans le cadre de notre collaboration. Notre assistance et nos services sont d\u00e9sormais beaucoup plus rapides, plus s\u00fbrs et plus pratiques. \u00bb<\/p><\/blockquote>\n

\"\"<\/a><\/p>\n

Un long week-end<\/strong>
\nL\u2019op\u00e9ration a \u00e9t\u00e9 planifi\u00e9e avec soin et a dur\u00e9 trois jours cons\u00e9cutifs, 24 heures sur 24, pendant un week-end prolong\u00e9. \u00ab C\u2019est notre \u00e9quipe informatique qui s\u2019est charg\u00e9e de tout \u00bb, explique Leif. \u00ab Et nous avons b\u00e9n\u00e9fici\u00e9 du soutien de Diflex, notre prestataire de services informatiques. Cette entreprise nous fournit un service complet comprenant l\u2019exploitation, le r\u00e9seau, les licences et le support. Son \u00e9quipe partage \u00e9galement notre objectif de faire en sorte que tout fonctionne et pour longtemps. \u00bb<\/p>\n

Les restrictions dues \u00e0 la pand\u00e9mie de COVID-19 ont bien s\u00fbr entrav\u00e9 nos d\u00e9placements. Mais elle n\u2019a pas interrompu le fonctionnement des filiales de VPG \u00e0 l\u2019\u00e9tranger. Les \u00e9quipes informatiques sur place ont pu proc\u00e9der elles-m\u00eames \u00e0 l\u2019installation du r\u00e9seau gr\u00e2ce au guidage \u00e0 distance de Diflex. Tous les bureaux de VPG du monde entier peuvent d\u00e9sormais travailler ensemble sans aucun souci.<\/p>\n

L\u2019orientation client est payante<\/strong>
\nCette transformation permet de fournir aux clients des services et une assistance plus rapides et plus simple, car le service client est d\u00e9sormais centralis\u00e9, r\u00e9unissant toutes les connaissances et exp\u00e9riences des experts de VPG en un seul lieu. \u00ab Les clients peuvent d\u00e9sormais plus facilement communiquer avec nous, car nous avons mis en place un syst\u00e8me de discussion instantan\u00e9e, de webinaires et d\u2019autres services en ligne, ce qui permettra \u00e0 nos clients de gagner beaucoup de temps, \u00bb souligne Leif. Parmi les avantages moins visibles, nous pouvons citer l\u2019am\u00e9lioration de la s\u00e9curit\u00e9 et de la cyberprotection. \u00ab Ce n\u2019est pas parce que cet aspect est moins visible qu\u2019il n\u2019est pas aussi important. Nous sommes d\u00e9sormais beaucoup moins vuln\u00e9rables aux risques commerciaux dans ce domaine, ce qui nous permet d\u2019offrir la continuit\u00e9 de service que nos clients appr\u00e9cient. \u00bb<\/p>\n

La transformation s\u2019est d\u00e9roul\u00e9e encore plus facilement que pr\u00e9vu et Leif appr\u00e9cie la patience et le d\u00e9vouement de toutes les personnes impliqu\u00e9es. \u00ab Il y a eu quelques difficult\u00e9s, mais nous avons \u00e9tabli des priorit\u00e9s avec soin et les avons r\u00e9solues \u00e9tape par \u00e9tape \u00bb, d\u00e9clare Leif. \u00ab Nous, les informaticiens, pouvons d\u00e9sormais nous consacrer \u00e0 am\u00e9liorer les solutions de nos clients plut\u00f4t que de passer notre temps \u00e0 r\u00e9gler des probl\u00e8mes informatiques. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"

VPG a r\u00e9cemment r\u00e9nov\u00e9 tout son syst\u00e8me informatique : mat\u00e9riel, logiciels et tout ce qui s\u2019y rattache ! \u00ab Ce fut un travail difficile \u00bb, commente Leif Karlsson, responsable informatique chez VPG. \u00ab Mais cela en valait la peine, car nous pouvons maintenant offrir \u00e0 nos clients de toutes nouvelles possibilit\u00e9s dans le cadre de […]\n","protected":false},"author":1,"featured_media":86036592797,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[817],"tags":[],"class_list":["post-86036592818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-autour-de-lentreprise"],"acf":[],"yoast_head":"\nAm\u00e9lioration du service client gr\u00e2ce \u00e0 une transformation informatique totale - Hymo AB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hymo.com\/fr\/amelioration-du-service-client-grace-a-une-transformation-informatique-totale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9lioration du service client gr\u00e2ce \u00e0 une transformation informatique totale - 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